Luxury Retail Team Leader & Brand Ambassador

Prada Group; Cabazon (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Prada Group in the United States seeks a Team Manager to lead a team of Client Advisors, drive store performance, and deliver outstanding client experiences. You will coach, train, and develop staff while monitoring sales targets and KPI achievement, with responsibility for a category of expertise across the store.

You will empower the team on clienteling, omni-channel engagement, and service standards, ensuring the brand philosophy guides every client interaction and sale.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the Luxury Fashion Industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Responsibilities

• Lead the Brand Ambassador team to exceed financial targets and maximize sales.
• Coach and train team to deliver exceptional client experiences and clienteling goals.
• Foster cross selling and upselling across product categories.
• Be present on the sales floor, embodying service excellence for Clients.
• Drive omni-channel awareness and use of digital tools to enhance client relationships.
• Oversee store care, cash, inventory, and reporting in line with company policies.
• Identify talents for internal development and map market opportunities.

Skills

Brand leadership

Client experience

Coaching & leadership

Communication skills

Analytical skills

Luxury fashion knowledge

Job description

Prada Group in the United States seeks a Team Manager to lead a team of Client Advisors, drive store performance, and deliver outstanding client experiences. You will coach, train, and develop staff while monitoring sales targets and KPI achievement, with responsibility for a category of expertise across the store.

You will empower the team on clienteling, omni-channel engagement, and service standards, ensuring the brand philosophy guides every client interaction and sale.