Luxury Brand Team Leader: Elevate Sales & Client Experience

PRADA; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Prada Group seeks a Brand Ambassador to lead the store team and drive commercial performance with a focus on delivering exceptional client experiences. You will guide sales initiatives, maximize opportunities, and uphold Prada standards across the store environment.

You will foster teamwork, coach staff, and maintain client-centric relationships while staying informed about market trends and product performance. This role emphasizes leadership, clienteling, and operational excellence.

Qualifications

• Strong business acumen and analytical capabilities.
• Proven ability to drive positive client experiences and loyalty.
• Excellent communication and interpersonal skills.
• In-depth knowledge of luxury fashion trends and products.
• Leadership and coaching capabilities.
• Ability to inspire and influence a team.
• Flexible schedule and working hours.

Responsibilities

• Drive team to exceed financial targets and maximise sales performance.
• Support Store Manager in business planning and product performance analysis.
• Foster cross-selling and up-selling across product categories.
• Ensure Prada standards on the sales floor and be a visible leadership presence.
• Lead by example in sales, client relations, and team development.
• Promote a digital mindset and client engagement to hit business goals.
• Stay up-to-date on market trends.

Skills

Brand leadership

Sales leadership

Clienteling

Communication skills

Analytical skills

Fashion luxury knowledge

Team motivation

Flexibility schedule

Job description

Prada Group seeks a Brand Ambassador to lead the store team and drive commercial performance with a focus on delivering exceptional client experiences. You will guide sales initiatives, maximize opportunities, and uphold Prada standards across the store environment.

You will foster teamwork, coach staff, and maintain client-centric relationships while staying informed about market trends and product performance. This role emphasizes leadership, clienteling, and operational excellence.