Luxury Retail Team Lead — VIP Client Experience

Loewe; Short Hills (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Employee discount/perks

401k

Job summary

LOEWE Short Hills is seeking a Team Lead to mentor Client Advisors, foster a strong personal client business, and ensure an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to meet quantitative and qualitative key results.

The role requires 5+ years in retail and 2+ years in a supervisory capacity, with strong communication, organizational skills, and flexibility for a retail schedule including evenings and weekends.

Qualifications

• 5+ years of experience in a retail environment.
• 2+ years of experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures.
• Assist Store Manager with day-to-day management of sales team.
• Act as Manager on Duty in the absence of Store Manager and/or Store Operations Manager.
• Lead by example on the sales floor and mentor staff on standard processes.
• Keyholder with opening and closing responsibilities.
• Ensure the sales team enhances downtime and completes tasks to LOEWE standards.
• Coordinate with Store Director to maintain VM standards.
• Hold weekly meetings with Client Advisor team to review monthly/yearly sales projections and mentor on increasing sales penetration.
• Support leadership in conflict resolution and escalate as needed.
• Assist sales team’s clients when necessary.
• Lead executives, VIPs, and other guests through the store and discuss artwork, collections, and company business.
• Coordinate consignments handling with BOH team and ensure stock control and paperwork are in order.

Skills

Retail experience

Supervisory/department manager

Customer interactions

Communication skills

Organization

Flexible retail hours

Job description

LOEWE Short Hills is seeking a Team Lead to mentor Client Advisors, foster a strong personal client business, and ensure an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to meet quantitative and qualitative key results.

The role requires 5+ years in retail and 2+ years in a supervisory capacity, with strong communication, organizational skills, and flexibility for a retail schedule including evenings and weekends.