Team Lead

Loewe; Short Hills (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Employee discount/perks

401k

Job summary

LOEWE Short Hills is seeking a Team Lead to mentor Client Advisors, foster a strong personal client business, and ensure an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to meet quantitative and qualitative key results.

The role requires 5+ years in retail and 2+ years in a supervisory capacity, with strong communication, organizational skills, and flexibility for a retail schedule including evenings and weekends.

Qualifications

• 5+ years of experience in a retail environment.
• 2+ years of experience in a supervisor/department manager role.
• Proven experience driving positive customer interactions.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Adhere to all company policies and procedures.
• Assist Store Manager with day-to-day management of sales team.
• Act as Manager on Duty in the absence of Store Manager and/or Store Operations Manager.
• Lead by example on the sales floor and mentor staff on standard processes.
• Keyholder with opening and closing responsibilities.
• Ensure the sales team enhances downtime and completes tasks to LOEWE standards.
• Coordinate with Store Director to maintain VM standards.
• Hold weekly meetings with Client Advisor team to review monthly/yearly sales projections and mentor on increasing sales penetration.
• Support leadership in conflict resolution and escalate as needed.
• Assist sales team’s clients when necessary.
• Lead executives, VIPs, and other guests through the store and discuss artwork, collections, and company business.
• Coordinate consignments handling with BOH team and ensure stock control and paperwork are in order.

Skills

Retail experience

Supervisory/department manager

Customer interactions

Communication skills

Organization

Flexible retail hours

Job description

LOEWE is currently seeking a Team Lead to join its Short Hills team. This role will assist in the day-to-day management and mentoring of our team of Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.

Key Responsibilities & Tasks:

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Making sure the store’s VM is up to standards in partnership with Store Director and Store Operations Manager
• Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
• Comfortable and confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE (enter store here), leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

Qualifications & Skills:

• 5+ years’ experience in retail environment
• 2+ years’ experience in a supervisor/department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits:

The compensation for this position ranges from $27-$30 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.