Luxury Retail Team Lead – Client Experience & Growth

TUMI; Fort Worth (TX); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Employee Discount

EAP

Job summary

TUMI is seeking a dynamic Associate Manager to lead client experience and sales in our Fort Worth store. You will build strong client relationships, drive sales, and mentor a team of associates while upholding the brand’s luxury standards.

The role emphasizes entrepreneurship, growth opportunities, and delivering world-class service in a premium retail environment. Availability includes nights, weekends and holidays as needed.

Qualifications

• Strong sales performance and client service focus.
• Comfort with coaching and developing others.
• Ability to plan, prioritize and drive results.
• Excellent written and verbal communication.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Demonstrate initiative and drive change effectively.
• Coach and develop store associates with quarterly goals.
• Maintain client relationships and deliver world-class service.
• Ensure adherence to store policies and visual standards.

Skills

Sales excellence

Client service

Leadership

Time management

Team collaboration

Flexibility

Job description

TUMI is seeking a dynamic Associate Manager to lead client experience and sales in our Fort Worth store. You will build strong client relationships, drive sales, and mentor a team of associates while upholding the brand’s luxury standards.

The role emphasizes entrepreneurship, growth opportunities, and delivering world-class service in a premium retail environment. Availability includes nights, weekends and holidays as needed.