Luxury Retail Supervisor & Brand Ambassador

ME+EM Ltd; New York (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Life insurance

Disability insurance

Parental leave

Uniform allowance

Employee discounts

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Job summary

ME+EM is seeking a Supervisor and key holder for our New York store to lead the team and uphold our luxury brand standards. You will deliver authentic service, manage daily tasks, and support the management team in creating a positive, high-energy store environment.

You will train staff, manage shifts, and ensure stock, VM, and customer care meet the brand’s premium standards while protecting GDPR guidelines and maintaining excellent till performance.

Qualifications

• Experience in people management in a high volume, fast paced environment (2 years preferred).
• Commercial understanding of modern luxury.
• Confident in Visual Merchandising.
• Coach, detail oriented and enthusiastic.

Responsibilities

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or elevate if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

Skills

People management

Visual Merchandising

Brand leadership

Customer service

Job description

ME+EM is seeking a Supervisor and key holder for our New York store to lead the team and uphold our luxury brand standards. You will deliver authentic service, manage daily tasks, and support the management team in creating a positive, high-energy store environment.

You will train staff, manage shifts, and ensure stock, VM, and customer care meet the brand’s premium standards while protecting GDPR guidelines and maintaining excellent till performance.