Retail Supervisor

ME+EM Ltd; New York (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Life insurance

Disability insurance

Parental leave

Uniform allowance

Employee discounts

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Job summary

ME+EM is seeking a Supervisor and key holder for our New York store to lead the team and uphold our luxury brand standards. You will deliver authentic service, manage daily tasks, and support the management team in creating a positive, high-energy store environment.

You will train staff, manage shifts, and ensure stock, VM, and customer care meet the brand’s premium standards while protecting GDPR guidelines and maintaining excellent till performance.

Qualifications

• Experience in people management in a high volume, fast paced environment (2 years preferred).
• Commercial understanding of modern luxury.
• Confident in Visual Merchandising.
• Coach, detail oriented and enthusiastic.

Responsibilities

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or elevate if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

Skills

People management

Visual Merchandising

Brand leadership

Customer service

Job description

Location: ME+EM, Madison Avenue, New York

Contract Type: Full Time, 40 Hours Per Week

About Us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands, with a strong global digital presence and stores across the UK, including London and Edinburgh, alongside concessions within Harrods and Selfridges. We are also continuing our exciting international expansion across the U.S, with new stores opening across key markets.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.

Responsibilities:

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or elevate if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

About You:

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Able to provide examples of leading by example, developing others and contributing to the success of the company

Employee Benefits:

Competitive salary and incentive schemes

Competitive medical, dental and vision plan options.

Generous paid time off policies: vacation, holiday, sick and volunteer days

A day off to celebrate your birthday

Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program

Enhance parental leave package after 2 years of service

A new uniform allowance for each new season

Generous Employee and Friends & Family Discounts

Refer a Friend Scheme

Opportunity to build a career with a leading global fashion brand

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.