Retail Sales Supervisor - Lead & Mentor Client Experience

SMCP NORTH AMERICA (US, CANADA); Newton (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

SMCP NORTH AMERICA (US, CANADA) is seeking a FT Sales Supervisor for Sandro & Maje at our Chestnut Hill location. You will lead by example, coach the team, and elevate client experience with personalized service and fashion expertise.

You’ll drive sales, manage daily store operations, mentor staff, and ensure flawless floor presentation while upholding SMCP standards. This role offers growth within SMCP and a dynamic, inclusive work environment focused on luxury retail excellence.

Qualifications

• Proven leadership in retail sales environments.
• Strong customer service and clienteling skills.
• Ability to mentor and motivate a team.
• Excellent communication and presentation.

Responsibilities

• Lead by example in clienteling and customer service.
• Coach associates to enhance selling skills and product knowledge.
• Build strong client relationships and achieve sales targets.
• Maintain store standards, oversee replenishment and operations.

Skills

Clienteling

Customer service

Team leadership

Styling guidance

Job description

SMCP NORTH AMERICA (US, CANADA) is seeking a FT Sales Supervisor for Sandro & Maje at our Chestnut Hill location. You will lead by example, coach the team, and elevate client experience with personalized service and fashion expertise.

You’ll drive sales, manage daily store operations, mentor staff, and ensure flawless floor presentation while upholding SMCP standards. This role offers growth within SMCP and a dynamic, inclusive work environment focused on luxury retail excellence.