Luxury Retail Store Leader - Elevate Customer Experience

BoF Careers; Los Angeles (CA); On-site; USD 86,000 - 97,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program (Incentive)

Job summary

H&M Group is seeking a Store Manager in the United States to own store performance and deliver exceptional customer experiences that drive sales and profitability. You will lead a team of managers, merchandisers, and sales advisors to achieve operational excellence and outstanding service.

The role balances front-of-house energy with back-end efficiency, cultivating a customer-first environment. You will recruit, onboard, coach, and develop staff while ensuring compliance and visual standards

Qualifications

• Customer-focused with a track record in retail driving performance
• Strong commercial awareness and KPI-driven mindset
• Proven ability to lead teams and deliver high standards of service
• Open to feedback and committed to personal/professional growth
• Clear, confident communicator who can guide teams and convey direction
• Experience in coaching and developing staff to grow
• Flexible and adaptable to shifting priorities in retail
• Strong store operations knowledge including compliance and merchandising

Responsibilities

• Drive exceptional customer service by guiding the store team to deliver personalized styling and a memorable in-store experience
• Interpret sales data to drive performance and own the store's commercial success
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed standards
• Manage recruitment processes and ensure effective onboarding and training for new team members
• Identify high-potential individuals and create tailored development plans for career growth
• Oversee store operations, including compliance and visual merchandising, to ensure efficiency
• Foster a positive, inclusive, and motivating work environment for the team

Skills

Customer service

Leadership

Retail sales

Communication

Coaching & development

Adaptability

Operations

Visual merchandising

Job description

H&M Group is seeking a Store Manager in the United States to own store performance and deliver exceptional customer experiences that drive sales and profitability. You will lead a team of managers, merchandisers, and sales advisors to achieve operational excellence and outstanding service.

The role balances front-of-house energy with back-end efficiency, cultivating a customer-first environment. You will recruit, onboard, coach, and develop staff while ensuring compliance and visual standards