Luxury Retail Store Leader

Ralph Lauren; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Ralph Lauren Corporation in Chicago seeks an experienced Retail Store Manager to drive sales, profit, and an exceptional client experience. You will lead a luxury team, set goals, and supervise associates to uphold the Polo Ralph Lauren image.

The role requires 3–5 years in retail management, a passion for high-quality service, and strong communication skills to coach staff and collaborate with buyers, planners, and senior management.

Qualifications

• 3–5 years of retail management experience, preferably luxury retail.
• Proven ability to drive sales, margins and customer loyalty.
• Strong verbal and written communication with staff.
• Ability to recruit, mentor and develop store teams.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure sales and margin goals are met; develop budgets and monitor performance.
• Establish sales goals for associates and supervise staff to maximize performance.
• Maintains a welcoming environment that generates customer traffic and loyalty.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners on high sales items and classifications.
• Responsible for visual presentation initiatives and maintaining brand image.
• Responsible for recruitment, supervision and development of staff; succession plans.
• Create programs to motivate personnel to increase sales and transactions.
• Work with Senior Management to execute promotional strategies supporting sales.

Skills

Retail management

Luxury retail

Staff development

Budgeting

Customer service

Negotiation

Communication

Job description

Ralph Lauren Corporation in Chicago seeks an experienced Retail Store Manager to drive sales, profit, and an exceptional client experience. You will lead a luxury team, set goals, and supervise associates to uphold the Polo Ralph Lauren image.

The role requires 3–5 years in retail management, a passion for high-quality service, and strong communication skills to coach staff and collaborate with buyers, planners, and senior management.