Luxury Retail Sales Support Specialist (Level III)

Coach; Williamsburg (VA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in the United States. You will warmly greet clients, assist with purchases at the cash wrap, and maintain an organized sales floor while supporting stock flow and merchandising updates.

The role requires 1+ year in retail, strong English, and excellent customer service. You will work in a fast-paced environment with flexible scheduling, including nights and weekends, to help deliver a premium shopper experience.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and implement visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

Stock organization

Merchandising

Communication

Attention to detail

Multitasking

English proficiency

Tools

POS systems

iPad

Laptop

Walkie talkie

Price sheets

Job description

Coach is a global fashion house seeking a Sales Support Associate in the United States. You will warmly greet clients, assist with purchases at the cash wrap, and maintain an organized sales floor while supporting stock flow and merchandising updates.

The role requires 1+ year in retail, strong English, and excellent customer service. You will work in a fast-paced environment with flexible scheduling, including nights and weekends, to help deliver a premium shopper experience.