Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Mashantucket (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Coach is seeking a Sales Support Associate in a luxury retail environment in Mashantucket, CT. You will warmly welcome clients, assist with needs, and act as a brand ambassador while maintaining an organized sales floor and efficient POS operations.

Join a team focused on elegant service, stock control, and visual merchandising excellence; strong English skills and multitasking abilities are essential in a fast-paced setting.

Qualifications

• 1+ years in retail, preferably luxury retail.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic computer skills (iPad/laptop, Mobile POS and Internet).
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication

Multitasking

English proficiency

Tools

Cash register systems

iPad / Laptop

Mobile POS

Walkie talkie

Price sheets

Job description

Coach is seeking a Sales Support Associate in a luxury retail environment in Mashantucket, CT. You will warmly welcome clients, assist with needs, and act as a brand ambassador while maintaining an organized sales floor and efficient POS operations.

Join a team focused on elegant service, stock control, and visual merchandising excellence; strong English skills and multitasking abilities are essential in a fast-paced setting.