Luxury Retail Sales Support Specialist III

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Livermore, CA to join our luxury brand team. You will warmly welcome clients, assist at the cash wrap, maintain a pristine sales floor, and help ensure accurate product flow from receipt to sale.

You'll build brand ambassadors locally, operate POS systems, handle stockroom organization, and participate in visual merchandising updates while delivering exceptional customer service in a fast-paced environment.

Qualifications

• 1+ year of retail experience preferred in luxury or high-end environments.
• Excellent verbal and written communication with customers.
• Strong attention to detail and ability to multitask in a fast-paced setting.

Responsibilities

• Welcome clients with warmth and professionalism at the point of sale.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments; report discrepancies.
• Maintain stockroom cleanliness and assist stock replenishment.
• Support visual merchandising updates and floor maintenance.
• Provide product knowledge and upsell add-on items when appropriate.
• Collaborate with team and management to deliver exceptional service.

Skills

Retail experience

Customer service

Communication skills

English proficiency

Fashion knowledge

Tools

Cash register systems

iPad/Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Livermore, CA to join our luxury brand team. You will warmly welcome clients, assist at the cash wrap, maintain a pristine sales floor, and help ensure accurate product flow from receipt to sale.

You'll build brand ambassadors locally, operate POS systems, handle stockroom organization, and participate in visual merchandising updates while delivering exceptional customer service in a fast-paced environment.