Luxury Retail Sales Support — Flexible Schedule, Benefits

Coach; Hackensack (NJ); On-site; USD 2,066,400 - 2,686,320; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its New York heritage and luxury craftsmanship. This Sales Support Associate role focuses on delivering outstanding service at the cash wrap and ensuring a well-organized sales floor to support brand commitments.

Responsibilities include greeting clients, operating POS, processing shipments, and maintaining visual merchandising standards. Strong English skills and a flexible schedule are essential for nights, weekends, and peak periods.

Qualifications

• 1+ year of retail experience (cashier/stock/sales), preferably luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); read price sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Luxury brand knowledge

Cash handling

POS & iPad usage

Customer service

Attention to detail

English proficiency

Tools

Cash register systems

Walkie talkie

Mobile POS

iPad / laptop

Price sheets reading

Job description

Coach is a global fashion house known for its New York heritage and luxury craftsmanship. This Sales Support Associate role focuses on delivering outstanding service at the cash wrap and ensuring a well-organized sales floor to support brand commitments.

Responsibilities include greeting clients, operating POS, processing shipments, and maintaining visual merchandising standards. Strong English skills and a flexible schedule are essential for nights, weekends, and peak periods.