Luxury Retail Sales Support — Flexible Schedule

Tapestry, Inc.; Los Cerritos (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate in the United States. The role focuses on delivering warm, professional service at the cash wrap and on the sales floor, acting as a brand ambassador, and ensuring smooth product flow from receipt to sale.

Responsibilities include assisting customers, processing transactions, stocking and merchandising, and collaborating with teammates to meet store goals.

Qualifications

• 1+ year of retail experience in luxury or high‑end environment is preferred.
• Strong English communication and customer service skills.
• Knowledge of cash register systems and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

POS operation

Stock organization

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

iPad / laptop usage

Job description

Coach, a global fashion house, is seeking a Sales Support Associate in the United States. The role focuses on delivering warm, professional service at the cash wrap and on the sales floor, acting as a brand ambassador, and ensuring smooth product flow from receipt to sale.

Responsibilities include assisting customers, processing transactions, stocking and merchandising, and collaborating with teammates to meet store goals.