Luxury Retail Sales Support — Flexible Schedule

kate spade new york; Palo Alto (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its luxury retail experience and customer-centric service. The Sales Support Associate helps ensure store success through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

Responsibilities include operating POS, handling shipments, replenishing inventory, and assisting customers with product information while upholding brand standards and Loss Prevention guidelines.

Qualifications

• 1+ of previous retail experience (cashier/stock/sales).
• Knowledge of cash register systems and basic computer skills (iPad/laptop).
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Retail experience

Tools

Cash register systems

Mobile POS

iPad / Laptop

Job description

Coach is a global fashion house known for its luxury retail experience and customer-centric service. The Sales Support Associate helps ensure store success through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

Responsibilities include operating POS, handling shipments, replenishing inventory, and assisting customers with product information while upholding brand standards and Loss Prevention guidelines.