Luxury Retail Sales Support — Flexible Schedule

Tapestry, Inc.; Jacksonville (FL); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with roots in New York. The Sales Support Associate role emphasizes warm, professional service at the cash wrap and keeping a clean, efficient sales floor to support store success and customer experience.

Responsibilities include welcoming clients, operating POS, assisting with stock transfers and merchandising, and responding to customer requests while upholding brand standards in a fast-paced retail environment.

Qualifications

• 1+ year of retail experience, preferably luxury environment
• Knowledge of fashion trends and marketplace competition
• Familiar with cash register systems and basic computer skills (iPad/laptop), Mobile POS and Internet
• Ability to read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

iPad / laptop

Mobile POS

Walkie talkie

Price/read sheets

Job description

Coach is a global fashion house with roots in New York. The Sales Support Associate role emphasizes warm, professional service at the cash wrap and keeping a clean, efficient sales floor to support store success and customer experience.

Responsibilities include welcoming clients, operating POS, assisting with stock transfers and merchandising, and responding to customer requests while upholding brand standards in a fast-paced retail environment.