Luxury Retail Sales Support—Flexible Hours & Benefits

kate spade new york; Simpsonville (KY); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States to deliver warm, professional customer service at the cash wrap and on the sales floor. You will manage stock, assist with shipments, and support merchandising while upholding brand standards.

The role requires retail experience, strong English communication, and familiarity with POS systems. Flexibility for nights and weekends is expected; lifting up to 25–50 lbs is required.

Qualifications

• 1+ year of retail experience, preferably luxury.
• Knowledge of fashion trends and competition in the marketplace.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap; handle cash per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenish sales floor; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.

Skills

Retail experience

Cash handling

Customer service

English proficiency

Tools

POS system

iPad

Laptop

Job description

Coach is seeking a Sales Support Associate in the United States to deliver warm, professional customer service at the cash wrap and on the sales floor. You will manage stock, assist with shipments, and support merchandising while upholding brand standards.

The role requires retail experience, strong English communication, and familiarity with POS systems. Flexibility for nights and weekends is expected; lifting up to 25–50 lbs is required.