Luxury Retail Sales Manager — Customer Experience Lead

Ralph Lauren Corporation; Central Valley (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Ralph Lauren Corporation seeks a Selling Manager to join the Store Management team. You will execute strategic plans to sustain a profitable business, assign tasks, and align priorities for the sales associate team to deliver the RL experience.

You will analyze trends, communicate performance metrics, recruit and coach staff, and ensure store standards and inventory controls are upheld across the shop floor. Travel and flexible hours may be required.

Qualifications

• College degree or equivalent a plus.
• Experience in retail management in high-volume or high-profile environment.
• Strong communication with customers and staff.
• Ability to lift up to 30 lbs and stand for long periods.
• Flexible schedule including weekends and potential travel.

Responsibilities

• Support Store Management in analyzing business trends and initiatives.
• Communicate sales and profit performance tools to the team.
• Ensure exceptional customer experience aligned to RL standards.
• Participate in recruitment and interviewing to build a strong team.
• Provide feedback and coaching to store team.
• Maintain store standards and inventory controls.
• Champion use of new selling tools and technology.
• Uphold policies and drive inclusive environment.

Skills

Retail Management

Communication

Team Leadership

Customer Service

Time Management

Inventory Management

Education

College Degree

Job description

Ralph Lauren Corporation seeks a Selling Manager to join the Store Management team. You will execute strategic plans to sustain a profitable business, assign tasks, and align priorities for the sales associate team to deliver the RL experience.

You will analyze trends, communicate performance metrics, recruit and coach staff, and ensure store standards and inventory controls are upheld across the shop floor. Travel and flexible hours may be required.