Luxury Retail Sales Leader & Team Coach

Ralph Lauren; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

Ralph Lauren is seeking a Selling Manager to lead a store team, drive sales performance and deliver outstanding customer experiences. You will coach associates, manage daily operations and report on sales metrics to achieve store goals.

The role emphasizes brand standards, clienteling, promotional activities and effective use of technology to optimize selling and service. Collaboration and leadership are essential.

Qualifications

• Retail supervisory or similar industry experience.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team performance through coaching, goal-setting and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead by example on the sales floor.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with selling and brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions.
• Implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer complaint resolution, escalating as needed.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas

Job description

Ralph Lauren is seeking a Selling Manager to lead a store team, drive sales performance and deliver outstanding customer experiences. You will coach associates, manage daily operations and report on sales metrics to achieve store goals.

The role emphasizes brand standards, clienteling, promotional activities and effective use of technology to optimize selling and service. Collaboration and leadership are essential.