Luxury Retail Sales Leader - Client Relationships & Coaching

Ralph Lauren; Los Angeles (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

Ralph Lauren in Los Angeles, CA is seeking a Sales Floor Supervisor to uphold our premium service standards while building strong client relationships. You will partner with store management to lead a team, deliver coaching, training, and performance feedback, and drive sales through product knowledge and exceptional customer experience.

The role emphasizes daily operations, stock presentation, and adherence to RL brand esthetic; strong communication and teamwork are essential.

Qualifications

• Enthusiasm and ability to build and maintain an elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen
• Relevant work experience preferred
• Strong computer skills: Word, Excel, PowerPoint, Workday, and Outlook

Responsibilities

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
• Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities.
• Identifies and communicates training needs to management.
• Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value added services to enhance customer experience.
• Maintain merchandise in accordance with the Company's visual presentation standards.
• Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

Skills

Sales leadership

Customer service

Coaching

Communication

Merchandising

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren in Los Angeles, CA is seeking a Sales Floor Supervisor to uphold our premium service standards while building strong client relationships. You will partner with store management to lead a team, deliver coaching, training, and performance feedback, and drive sales through product knowledge and exceptional customer experience.

The role emphasizes daily operations, stock presentation, and adherence to RL brand esthetic; strong communication and teamwork are essential.