Luxury Retail Sales Leader & Client Champion

Splendid; Paramus (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Splendid is hiring a full-time Sales Supervisor in Paramus, NJ to lead the Store Management Team in delivering exceptional customer experiences and achieving sales targets. You will coach staff, drive client engagement, and ensure adherence to policies while maintaining brand standards.

The role requires 2+ years of relevant sales experience in luxury retail and at least 1 year in a supervisory position. Weekend and evening shifts are expected to support store needs and guest services.

Qualifications

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and at least 1 year of supervisor experience.

Responsibilities

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
• Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
• Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
• Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
• Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skill development.
• Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
• Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.

Skills

Leadership

Time management

Performance

Verbal & written communication

Organizational skills

Problem solving

Cash handling

Initiative

Job description

Splendid is hiring a full-time Sales Supervisor in Paramus, NJ to lead the Store Management Team in delivering exceptional customer experiences and achieving sales targets. You will coach staff, drive client engagement, and ensure adherence to policies while maintaining brand standards.

The role requires 2+ years of relevant sales experience in luxury retail and at least 1 year in a supervisory position. Weekend and evening shifts are expected to support store needs and guest services.