Luxury Retail Sales & Customer Experience Specialist

kate spade new york; Lone Tree (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Lone Tree, Colorado to support store operations, greet clients, assist at the cash wrap, and maintain a well‑stocked, organized sales floor from receipt through point of sale.

The role requires luxury retail experience, strong English and communication skills, and familiarity with POS systems and basic computer tools. This is a fast paced, customer‑driven position within a global fashion house.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion awareness

Cash handling

POS systems

Basic computer skills

Multitasking

Communication skills

English proficiency

Tools

iPad

Laptop

Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Lone Tree, Colorado to support store operations, greet clients, assist at the cash wrap, and maintain a well‑stocked, organized sales floor from receipt through point of sale.

The role requires luxury retail experience, strong English and communication skills, and familiarity with POS systems and basic computer tools. This is a fast paced, customer‑driven position within a global fashion house.