Luxury Retail Sales Consultant - Storytelling & Service

Swarovski; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Exclusive employee discounts

Job summary

Swarovski in New York City is seeking a Sales Consultant to deliver exceptional customer service and create memorable brand experiences. You will tell compelling product stories, promote loyalty programs, and work with a vibrant team to hit personal and store sales targets.

You will stay current on product knowledge and leverage retail technology to enhance the shopping experience, while contributing to a welcoming, polished store environment that reflects Swarovski’s luxury aesthetic.

Qualifications

• Experience delivering exceptional customer service and building emotional connections.
• Ability to tell product stories that highlight features and benefits.
• Proven track record of meeting or exceeding personal sales goals.
• Strong teamwork mindset with a proactive, solution‑oriented approach.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and promote loyalty programs to drive repeat visits.
• Achieve individual and team sales goals with accountability for results.
• Collaborate with teammates to maintain a welcoming, organized store environment.
• Stay updated on Swarovski products and use retail tech to enhance the customer experience.

Skills

Customer service

Storytelling

Communication

Team collaboration

Digital literacy

Tools

POS system

Retail software

Job description

Swarovski in New York City is seeking a Sales Consultant to deliver exceptional customer service and create memorable brand experiences. You will tell compelling product stories, promote loyalty programs, and work with a vibrant team to hit personal and store sales targets.

You will stay current on product knowledge and leverage retail technology to enhance the shopping experience, while contributing to a welcoming, polished store environment that reflects Swarovski’s luxury aesthetic.