Luxury Retail Sales Associate: Personal Styling

tapestry; Cincinnati (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Associate to serve as a front-line ambassador for the Coach brand. You will provide an elevated, personalized shopping experience, meet sales goals, and support daily store operations.

You will build client relationships through styling expertise, drive sales via cross-selling and upselling, and use mobile POS and clienteling tools to capture data and encourage repeat purchases. A strong English background is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Schedule flexibility including nights, weekends, and peak periods.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience

English proficiency

Luxury retail

Clienteling

Social media savvy

Tools

POS system

Mobile POS

Clienteling tools

Social selling platforms

Job description

Coach is seeking a Sales Associate to serve as a front-line ambassador for the Coach brand. You will provide an elevated, personalized shopping experience, meet sales goals, and support daily store operations.

You will build client relationships through styling expertise, drive sales via cross-selling and upselling, and use mobile POS and clienteling tools to capture data and encourage repeat purchases. A strong English background is required.