Luxury Retail Sales Associate – NYC

Ermenegildo Zegna Holditalia S.p.A; New York (NY); On-site; USD 27,552 - 41,328; Full time

Job summary

Ermenegildo Zegna Holditalia S.p.A in New York, NY is seeking a Sales Assistant to transform each store visit into a memorable luxury experience. You will support the sales team, manage client appointments, and help maintain the store’s image at the iconic 57th Street location.

Applicants should be passionate about luxury fashion, possess strong communication skills, and be comfortable using iPod/iPad technology to enhance the customer journey.

Qualifications

• Experience in luxury retail or high-end customer service preferred.
• Strong written and verbal communication skills.
• Comfort with using digital devices and POS technology.

Responsibilities

• Support sales team to deliver a premium luxury shopping experience.
• Assist with client appointments, gift packaging, and inventory checks.
• Maintain in-store merchandising and store image according to brand guidelines.
• Resolve customer issues with empathy following company policies.
• Support back-of-house tasks and adhere to time and attendance policies.

Skills

Customer service orientation

Tech-savviness

Communication skills

Tools

POS system

Job description

Ermenegildo Zegna Holditalia S.p.A in New York, NY is seeking a Sales Assistant to transform each store visit into a memorable luxury experience. You will support the sales team, manage client appointments, and help maintain the store’s image at the iconic 57th Street location.

Applicants should be passionate about luxury fashion, possess strong communication skills, and be comfortable using iPod/iPad technology to enhance the customer journey.