Luxury Sales Assistant: Elevate Client Experiences

Zegna; Riverside Township (NJ); On-site; USD 31,684 - 35,817; Full time

Job summary

Zegna in Riverside, NJ is seeking a Sales Assistant to transform store visits into memorable luxury experiences. You will support the sales team, engage with customers, and help maintain a premium store image under the Store Manager. The role centers on delivering exceptional service and operational excellence.

Ideal candidates are passionate, customer-driven, tech-savvy, with strong communication skills and a commitment to Zegna’s standards and policies.

Qualifications

• Passionate and open-minded mindset.
• Delivers customer delight and attentive service.
• Comfortable with digital technology and devices.
• Strong written and verbal communication skills.

Responsibilities

• Communicate customer, product and store information within the team.
• Support selling flow by updating profiles and preparing gifts for appointments.
• Create calendar for confirmed appointments.
• Assist with pulling and organizing product for large-scale appointments.
• Keep POS and Alteration Stations stocked and organized.
• Consult with Customer Advisors to discover customer needs and occasions.
• Use iPod/iPad tech to enhance the luxury shopping experience.
• Resolve customer issues with empathy per policy.
• Enter orders in FIT for MTM when floor support isn't needed.
• Audit store inventories and ensure visual merchandising adheres to guidelines.
• Purchase packing materials and general store supplies.
• Support back-of-house operations (shipping/receiving).
• Follow store operations and time-and-attendance policies.

Skills

Customer service

Communication

Tech-savvy

Tools

iPod/iPad

Job description

Zegna in Riverside, NJ is seeking a Sales Assistant to transform store visits into memorable luxury experiences. You will support the sales team, engage with customers, and help maintain a premium store image under the Store Manager. The role centers on delivering exceptional service and operational excellence.

Ideal candidates are passionate, customer-driven, tech-savvy, with strong communication skills and a commitment to Zegna’s standards and policies.