Sales Assistant

Zegna; New York (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

Zegna in New York, NY is seeking a Sales Assistant to transform store visits into memorable luxury experiences. You will support Customer Advisors, help maintain the store image, and contribute to the seamless flow of daily operations at our prestigious 57th Street location.

The role focuses on client service, appointment preparation, product organization, and efficient use of POS technology to ensure a premium shopping environment and customer satisfaction.

Qualifications

• Strong customer-facing experience in retail or luxury environments.
• Excellent communication, listening and interpersonal skills.
• Comfort with using tech for service, payments, and client profiles.

Responsibilities

• Actively communicate customer, product, and store information within the team to meet customer and business needs.
• Support selling flow by updating customer profiles, preparing gifts, and aiding client appointments.
• Create calendar for confirmed appointments.
• Assist with pulling and organizing product for large appointments.
• Ensure POS and alteration stations are stocked and organized.
• Consult with Customer Advisors to determine needs and occasions for shopping.
• Use iPod/iPad to provide a seamless luxury experience.
• Resolve customer issues with empathy, following company policies.
• Assist MTM department with entering orders in FIT when floor support isn't needed.
• Drive and perform onsite audits of store inventories.
• Maintain in-store visual merchandising per guidelines.
• Handle packing materials, packaging, and general store supplies.
• Support back-of-house operations (shipping & receiving).
• Adhere to store operations and time/attendance policies.

Skills

Customer service

Communication

Digital literacy

Team collaboration

Tools

POS system

iPad

Job description

About Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

As a Sales Assistant for Zegna in New York, NY, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience at our 57th Street location. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections. Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

How You Will Contribute

• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
• Create Calendar for confirmed appointments
• Support with pulling + organizing product for large scale appointments
• Ensure POS and Alteration Stations are stocked + organized
• Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
• Support the MTM department in entering orders in FIT when floor support is not needed
• Drive and perform onsite audits of store physical inventories
• Ensure in-store visual merchandising adheres to Merchandising guidelines
• Purchase of all packing related materials, packaging, and general supplies for the store
• Support back of house operations (shipping & receiving items)
• Adhere to Zegna store operations and time and attendance policies and standards.

Who You Are

• Is passionate and open-minded
• Generates customer delight
• Proficient with digital technology
• Excellent written and verbal communication skills

YOUR ZEGNA OFFER

• Pay: $25 per hour

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.