Sales Assistant

Ermenegildo Zegna Holditalia S.p.A; New York (NY); On-site; USD 27,552 - 41,328; Full time

Job summary

Ermenegildo Zegna Holditalia S.p.A in New York, NY is seeking a Sales Assistant to transform each store visit into a memorable luxury experience. You will support the sales team, manage client appointments, and help maintain the store’s image at the iconic 57th Street location.

Applicants should be passionate about luxury fashion, possess strong communication skills, and be comfortable using iPod/iPad technology to enhance the customer journey.

Qualifications

• Experience in luxury retail or high-end customer service preferred.
• Strong written and verbal communication skills.
• Comfort with using digital devices and POS technology.

Responsibilities

• Support sales team to deliver a premium luxury shopping experience.
• Assist with client appointments, gift packaging, and inventory checks.
• Maintain in-store merchandising and store image according to brand guidelines.
• Resolve customer issues with empathy following company policies.
• Support back-of-house tasks and adhere to time and attendance policies.

Skills

Customer service orientation

Tech-savviness

Communication skills

Tools

POS system

Job description

ABOUT ZEGNAThe Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.YOUR OPPORTUNITYAs a Sales Assistant for Zegna in New York, NY, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience at our 57th Street location. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections.Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.HOW YOU WILL CONTRIBUTEActively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointmentsCreate Calendar for confirmed appointmentsSupport with pulling + organizing product for large scale appointmentsEnsure POS and Alteration Stations are stocked + organizedConsult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.Support the MTM department in entering orders in FIT when floor support is not neededDrive and perform onsite audits of store physical inventoriesEnsure in-store visual merchandising adheres to Merchandising guidelinesPurchase of all packing related materials, packaging, and general supplies for the storeSupport back of house operations (shipping & receiving items)Adhere to Zegna store operations and time and attendance policies and standards.WHO YOU ARE:Is passionate and open-mindedGenerates customer delightProficient with digital technologyExcellent written and verbal communication skillsYOUR ZEGNA OFFERPay: $25 per hourNATURALLY IN ZEGNAJoining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.