Hybrid Luxury Customer Service & Order Specialist

Ermenegildo Zegna Holditalia S.p.A; New York (NY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Commuter benefits

Paid time off

Job summary

Ermenegildo Zegna Holditalia S.p.A in New York seeks a Customer Service Associate to support ZEGNA's Retail and Wholesale operations. You will manage customer orders from entry to invoicing and ensure timely communication with internal and external partners.

Reporting to the Customer Service Manager, you will collaborate with Wholesale, Finance, Accounts Receivable, and distribution teams to maintain smooth order flow and resolve issues promptly.

Qualifications

• 1–2 years of relevant experience in customer service, operations, wholesale, hospitality, luxury retail, fashion, or a related field.
• Proficiency in SAP and Microsoft Office (Excel, Word, and PowerPoint) is required.
• Maintain high standards of accuracy, quality, and timeliness to deliver exceptional customer service.
• Strong communication, organizational, and follow-through skills with exceptional attention to detail.
• Enthusiastic self-starter with excellent interpersonal skills and the ability to build strong cross-functional relationships.
• Ability to collaborate effectively in a team environment while managing responsibilities independently.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy and meeting deadlines.

Responsibilities

• Enter customer orders and process seasonal order changes including pricing updates and cancellations.
• Upload EDI orders with Wholesale including seasonal buys and delivery schedules.
• Process seasonal purchase orders (EDI and non-EDI) and store distributions.
• Maintain relationships with Wholesale customers and buying offices through proactive communication.
• Respond to inquiries from Associates, Buyers and internal teams about product availability and order status.
• Monitor stock orders and ensure same-day entry of stock special orders.
• Track shipment delays with HQ and update Sales/Merchandising on status.
• Communicate order cancellations and inventory updates to customers.
• Coordinate inventory transfers between Wholesale and Retail channels.

Skills

SAP

Microsoft Office

Job description

Ermenegildo Zegna Holditalia S.p.A in New York seeks a Customer Service Associate to support ZEGNA's Retail and Wholesale operations. You will manage customer orders from entry to invoicing and ensure timely communication with internal and external partners.

Reporting to the Customer Service Manager, you will collaborate with Wholesale, Finance, Accounts Receivable, and distribution teams to maintain smooth order flow and resolve issues promptly.