Luxury Retail Sales Associate — Elite Client Relationships

Brobston Group LLC; Troy (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Brobston Group LLC in Troy, Michigan seeks a Sales Associate to deliver best-in-class client service and achieve individual sales goals by building lasting client relationships through product knowledge and proven selling ceremonies.

This role supports boutique operations, merchandising, and inventory management while representing a luxury brand standard of service; strong drive for results, teamwork, and adaptability in a fast-paced retail environment are essential.

Qualifications

• 3+ years of retail sales and client service experience in luxury consumer goods.
• Proven ability to develop and grow client relationships and recruit top clients.
• Strong communication, organization, and follow-through skills.
• Ability to read, count, and write to accurately complete business and client documentation.
• Adaptable time management skills in a fast-paced setting.

Responsibilities

• Achieve and exceed individual sales goals and KPIs, including sales volume, units per transaction, and average dollar per transaction.
• Provide exceptional client service in person, by phone, and through electronic communication; develop and maintain a local and international client book.
• Demonstrate deep product knowledge and engage clients with product stories and details.
• Support floor moves, merchandising, visual merchandising, and boutique housekeeping as needed.
• Manage individual stock assignments, organize sales floor and back-of-house inventory, and participate in inventory and cycle counts.
• Collaborate with leadership to resolve client issues and assist with packing or wrapping merchandise when necessary.

Job description

Brobston Group LLC in Troy, Michigan seeks a Sales Associate to deliver best-in-class client service and achieve individual sales goals by building lasting client relationships through product knowledge and proven selling ceremonies.

This role supports boutique operations, merchandising, and inventory management while representing a luxury brand standard of service; strong drive for results, teamwork, and adaptability in a fast-paced retail environment are essential.