Luxury Retail Sales Associate: Clienteling & Upsell Pro

Fourth Floor; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Fourth Floor in Miami seeks a Full-Time Retail Sales Associate to join its luxury store. You will deliver elevated, personalized service and cultivate long-term client relationships to drive store sales.

The ideal candidate has 3+ years in luxury or premium retail, proven clienteling experience, and a strong ability to engage customers, make product recommendations, and close sales. Evening, weekend, and holiday availability is required.

Qualifications

• Minimum of 3 years of retail sales experience, ideally within a luxury or premium brand.
• Proven clienteling experience with developing a client portfolio and proactive outreach.
• Strong sales ability with engagement, product recommendations, and closing sales.
• Excellent interpersonal and customer service skills.
• Comfortable in a fast-paced retail environment.
• Experience with retail POS systems; Shopify experience preferred.
• Ability to work evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide attentive, personalized service and guide customers based on their individual style, needs, and occasions
• Build strong product knowledge to confidently recommend merchandise and support purchasing decisions
• Develop and maintain a personal client portfolio through consistent relationship building and follow-up
• Conduct proactive client outreach via phone, text, email, and approved clienteling tools
• Keep clients informed of new arrivals, promotions, and loyalty opportunities
• Drive individual and store sales goals through thoughtful upselling and cross-selling
• Maintain a polished, organized, and visually appealing sales floor
• Assist with receiving merchandise, replenishment, stock counts, and stockroom organization
• Ensure merchandise is properly displayed and tagged
• Accurately process purchases, returns, and exchanges through the POS system
• Collaborate with the broader store team and contribute to overall store performance

Skills

Clienteling

Sales

Interpersonal skills

Closing sales

Upselling

Education

High school diploma

Tools

POS systems

Shopify

Job description

Fourth Floor in Miami seeks a Full-Time Retail Sales Associate to join its luxury store. You will deliver elevated, personalized service and cultivate long-term client relationships to drive store sales.

The ideal candidate has 3+ years in luxury or premium retail, proven clienteling experience, and a strong ability to engage customers, make product recommendations, and close sales. Evening, weekend, and holiday availability is required.