Luxury Retail Sales Associate | Clienteling & Style Expert

kate spade new york; Cypress (CA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in Cypress, California is seeking a Sales Associate to be the front-line ambassador, delivering a personalized luxury shopping experience and achieving store sales goals.

This role blends luxury retail service, omni-channel selling, and team collaboration to strengthen brand loyalty and drive revenue. The ideal candidate has at least 1 year in luxury retail and strong English. Flexibility to work nights and weekends is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

1+ years luxury retail sales

POS operation

English proficiency

Clienteling

Social media savvy

Tools

POS system

iPad

Mobile POS

Walkie-talkie

Job description

Coach in Cypress, California is seeking a Sales Associate to be the front-line ambassador, delivering a personalized luxury shopping experience and achieving store sales goals.

This role blends luxury retail service, omni-channel selling, and team collaboration to strengthen brand loyalty and drive revenue. The ideal candidate has at least 1 year in luxury retail and strong English. Flexibility to work nights and weekends is required.