Luxury Retail Sales Associate - Clienteling & Omnichannel

Tapestry, Inc.; Gloucester Township (NJ); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Associate role is the frontline ambassador, delivering elevated service, meeting personal and store sales goals, and supporting daily store operations. The position blends luxury retail, omnichannel selling, and teamwork to drive brand loyalty and revenue.

Key requirements include 1+ years in sales, POS experience, and strong English skills. Flexible schedule and ability to handle peak periods are expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer use.
• Strong English proficiency.
• Luxury retail background and social media savvy preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador and follow styling standards.
• Build lasting client relationships through personalized styling and advice.
• Drive sales through cross-selling and tailoring recommendations.
• Utilize mobile POS and clienteling tools; engage on social platforms.
• Develop personal sales plans and meet KPIs.
• Source new customers; follow up to close sales.
• Maintain energy on the floor and adapt selling techniques.
• Complete daily tasks including cash wrap, inventory, replenishment, and merchandising.
• Keep floor and stockroom clean; follow policies and procedures.
• Process transactions and support store operations.
• Support inventory receipts and product movement; assist teammates.
• Foster collaboration and participate in brand initiatives and trainings.

Skills

Sales experience

Customer service

English proficiency

Social media savvy

Live-stream shopping

Clienteling

Tools

POS operation

iPad/laptop

Job description

Coach is a global fashion house known for luxury retail experiences. The Sales Associate role is the frontline ambassador, delivering elevated service, meeting personal and store sales goals, and supporting daily store operations. The position blends luxury retail, omnichannel selling, and teamwork to drive brand loyalty and revenue.

Key requirements include 1+ years in sales, POS experience, and strong English skills. Flexible schedule and ability to handle peak periods are expected.