Luxury Retail Sales Associate – Client Experience Champion

Richemont (Cartier/Van Cleef); Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

Life insurance and disability benefits

401(k) with employer match

Paid time off and wellness program

Job summary

Cartier in Orlando, part of Richemont Americas, seeks a Sales Associate to deliver exceptional client experiences while meeting sales targets and supporting daily boutique operations.

Reporting to the Sales Experience Manager, you will cultivate client relationships, maintain product knowledge, assist with merchandising, and participate in events to grow the client portfolio, including weekends and trainings.

Qualifications

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements
• Ability to work in a fast-paced retail store environment
• MS Office experience required, SAP knowledge preferred
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer priorities

Responsibilities

• Sales achievement: Consistently achieve and/or exceed the monthly sales target.
• Client relationship management: Cultivate new and existing client relationships through exceptional service and CRM initiatives.
• Daily boutique operations: Understand and comply with security and operational policies; assist with setup/breakdown, merchandising, inventories.
• Support after-sales clients and events; participate in in-store and offsite events and networking.

Skills

Customer service

Sales targets

Communication

Client relationship

Education

College degree preferred

Tools

MS Office

SAP

Job description

Cartier in Orlando, part of Richemont Americas, seeks a Sales Associate to deliver exceptional client experiences while meeting sales targets and supporting daily boutique operations.

Reporting to the Sales Experience Manager, you will cultivate client relationships, maintain product knowledge, assist with merchandising, and participate in events to grow the client portfolio, including weekends and trainings.