Sales Associate - Orlando

Cartier; Orlando (FL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Cartier in Orlando, FL is seeking a Sales Associate to deliver an exceptional luxury client experience and exceed sales targets. You will greet clients, provide product knowledge, and support after-sales service while actively contributing to daily boutique operations.

Ideal candidates have 2–5 years in luxury retail or hospitality, strong interpersonal skills, and the ability to work weekends. SAP/MS Office proficiency is a plus, with a passion for Cartier’s brand and client relationships.

Qualifications

• College degree or equivalent experience in a client-focused environment.
• 2–5 years of experience in luxury retail, service, or hospitality.
• Strong product knowledge and timepiece awareness.
• Excellent interpersonal and communication skills; ability to greet and assist clients professionally.

Responsibilities

• Achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service, greeting clients and ensuring a premium boutique experience.
• Assist after-sales clients when dedicated staff are unavailable and maintain Cartier service standards.
• Cultivate client relationships and participate in events to grow the client book.
• Assist with daily boutique operations, merchandising, inventories, and back-office tasks.
• Maintain knowledge of industry trends and competitor activity.

Skills

Customer service

Luxury retail

Communication skills

Sales techniques

Client engagement

Multilingual capability

Education

College degree preferred

Tools

MS Office

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Cartier | Orlando, FL

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key Responsibilities

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalated as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

Education

• College degree preferred

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

$28-30/hr