Luxury Retail Sales Associate | Build Client Relationships

Longchamp

New York (NY)

On-site

USD 28,000 - 41,000

Full time

14 days+

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Job summary

Longchamp in New York is seeking a talented Full-time Luxury Retail Sales Associate to join our team. This hourly base + bonus role focuses on delivering an exclusive customer experience, building client books, and driving sales within a renowned luxury house.

Applicants should have at least 3 years in luxury retail, a high school diploma or GED with related fashion education, and strong product knowledge. Candidates must be available on weekdays, weekends, and flexible with shift timing.

Qualifications

High School Diploma (or GED) with a fashion-focused degree or related experience.
3+ years in high-end retail, boutique, or sales.
Proficient in inventory management, customer sales, and merchandising.
Proficient in POS transactions, including sales, returns, exchanges, item lookups, CRM and reports.
Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.

Responsibilities

Generate and maximize sales through effective client persuasion.
Maintain extensive knowledge of products and merchandise care.
Stay updated on new items, service guidelines, and store policies.
Develop and manage client books to foster long-term relationships.
Adhere to customer service guidelines, including returns, exchanges, transfers, and loss prevention.
Gift wrap and bag items for customers.
Assist with mailings, answer phones, and process phone orders.
Contribute to floor moves, merchandising, and display efforts.
Support processing and replenishing of merchandise.
Tag merchandise as needed, not limited to sales periods.
Maintain a clean and orderly sales floor, adhering to high standards of housekeeping.