Luxury Retail Sales Advisor FT

Longchamp; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Longchamp in New York is seeking a talented Full-time Luxury Retail Sales Associate to join our team. This hourly base + bonus role focuses on delivering an exclusive customer experience, building client books, and driving sales within a renowned luxury house.

Applicants should have at least 3 years in luxury retail, a high school diploma or GED with related fashion education, and strong product knowledge. Candidates must be available on weekdays, weekends, and flexible with shift timing.

Qualifications

• High School Diploma (or GED) with a fashion-focused degree or related experience.
• 3+ years in high-end retail, boutique, or sales.
• Proficient in inventory management, customer sales, and merchandising.
• Proficient in POS transactions, including sales, returns, exchanges, item lookups, CRM and reports.
• Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.

Responsibilities

• Generate and maximize sales through effective client persuasion.
• Maintain extensive knowledge of products and merchandise care.
• Stay updated on new items, service guidelines, and store policies.
• Develop and manage client books to foster long-term relationships.
• Adhere to customer service guidelines, including returns, exchanges, transfers, and loss prevention.
• Gift wrap and bag items for customers.
• Assist with mailings, answer phones, and process phone orders.
• Contribute to floor moves, merchandising, and display efforts.
• Support processing and replenishing of merchandise.
• Tag merchandise as needed, not limited to sales periods.
• Maintain a clean and orderly sales floor, adhering to high standards of housekeeping.

Skills

Customer service

Sales

POS transactions

Education

High School Diploma or GED with fashion degree/related field

Tools

CRM

MS Excel

Outlook

Job description

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Candidates must be available to work at least one weekday midday shift, have weekend availability, and demonstrate flexibility to work opening and closing shifts.

Great opportunity to join our Luxury Brand! We are looking for a talented Full-time Luxury Retail Sales Associate to join our team. This is an hourly base + bonus position. Our Retail Sales Associates don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop.

Responsibilities:

• Generate and maximize sales through effective client persuasion.
• Maintain extensive knowledge of products and merchandise care.
• Stay updated on new items, customer service guidelines, and store policies.
• Develop and manage client books to foster long-term relationships.
• Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
• Gift wrap and bag items for customers.
• Assist with mailings, answer phones, and process phone orders.
• Contribute to floor moves, merchandising, and display efforts.
• Support processing and replenishing of merchandise.
• Tag merchandise as needed, not limited to sales periods.
• Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.

Key Tasks:

On a day-to-day basis, your various tasks involve:

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Works on special projects as necessary.
• Any other duties as assigned by management.

Qualifications:

• High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
• Three plus years of high-end retail, boutique, or sales experience.
• Proficient in inventory management, customer sales, and merchandising.
• Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports
• Proficient in UPS System for shipment preparation and processing.
• Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.