Luxury Retail Sales Advisor - VIP Client Builder

Longchamp; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Longchamp seeks a Full-time Luxury Retail Sales Associate to join our team in New York. This hourly base + bonus role focuses on delivering an exceptional customer experience and driving sales.

Candidates must be available on weekends and flexible for opening/closing shifts. Responsibilities include managing client books, product knowledge, handling transactions, and maintaining store standards in a luxury environment.

Qualifications

• High School Diploma (or GED) required, plus a degree in Fashion or related field.
• Three plus years of high-end retail, boutique, or sales experience.
• Proficient in inventory management, customer sales, and merchandising.
• Skilled in POS transactions, CRM, and reports.
• Proficient in UPS System for shipment preparation and processing.
• Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.

Responsibilities

• Generate and maximize sales through effective client persuasion.
• Maintain extensive knowledge of products and merchandise care.
• Stay updated on new items, customer service guidelines, and store policies.
• Develop and manage client books to foster long-term relationships.
• Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
• Gift wrap and bag items for customers.
• Assist with mailings, answer phones, and process phone orders.
• Contribute to floor moves, merchandising, and display efforts.
• Support processing and replenishing of merchandise.
• Tag merchandise as needed, not limited to sales periods.
• Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.

Skills

Retail sales

CRM

POS transactions

Merchandising

Customer service

Inventory management

Microsoft Excel

Outlook

Word

Education

High School Diploma or GED

Degree in Fashion or related field

Tools

UPS System

CRM software

POS software

Excel

Outlook

Word

Job description

Longchamp seeks a Full-time Luxury Retail Sales Associate to join our team in New York. This hourly base + bonus role focuses on delivering an exceptional customer experience and driving sales.

Candidates must be available on weekends and flexible for opening/closing shifts. Responsibilities include managing client books, product knowledge, handling transactions, and maintaining store standards in a luxury environment.