Luxury Retail Operations Specialist

Tiffany & Co; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Tiffany & Co. Chestnut Hill seeks an Operations Professional to anchor back-of-house operations, coordinating with sales, management and clients to drive service excellence and store profitability.

Responsibilities include order fulfillment, inventory management, shipping, and ensuring merchandise delivery with the Tiffany Touch, while maintaining the brand’s tradition of craftsmanship and exceptional client experiences.

Qualifications

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

• The Operations Professional is the heart of the back of house operations in a Tiffany store.
• The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability.
• Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered.
• Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.

Job description

Tiffany & Co. Chestnut Hill seeks an Operations Professional to anchor back-of-house operations, coordinating with sales, management and clients to drive service excellence and store profitability.

Responsibilities include order fulfillment, inventory management, shipping, and ensuring merchandise delivery with the Tiffany Touch, while maintaining the brand’s tradition of craftsmanship and exceptional client experiences.