Luxury Retail Operations Lead

Simkhai; West Hollywood (CA); Presencial; USD 80.000 - 115.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision

Clothing allowance

Employee discount (50%)

Resumo da vaga

SIMKHAI is seeking a hands-on Manager of Retail Operations to partner with our Sr. Director and bridge the corporate office with store teams. You will track sales/KPIs, lead clienteling/CRM, and roll out SOPs to ensure consistent operations across stores.

You will oversee in-store experiences, inventory and omnichannel fulfillment, and assist with budgeting, staffing, and real estate for new openings and relocations. Regular travel to stores and LA corporate office is expected.

Qualificações

• 5–7+ years in retail, luxury or fashion, multi-store or single-store experience.
• Strong knowledge of store operations, inventory, clienteling/CRM, KPIs and budgets.
• Proficient in Microsoft Excel and able to manage projects with clear communication.

Responsabilidades

• Track store sales, KPIs, and performance goals; manage weekly recaps and flash reporting.
• Lead day-to-day clienteling and CRM execution; ensure store teams meet engagement standards.
• Maintain and roll out SOPs, Retail Operations Manual, and tools for consistency.
• Oversee in-store experience, events, maintenance, supplies, and brand standards.
• Support inventory accuracy and omnichannel fulfillment; partner with Buying & Planning.
• Track store expenses vs. budget and assist budgeting/forecasting.
• Monitor staffing; support recruiting, onboarding, and training.
• Assist with real estate exploration; manage timelines and budgets for new openings and relocations.

Conhecimentos

Retail operations

Project management

Communication

Collaboration

Travel readiness

Store operations

Ferramentas

Microsoft Excel

CRM systems

Descrição da vaga

SIMKHAI is seeking a hands-on Manager of Retail Operations to partner with our Sr. Director and bridge the corporate office with store teams. You will track sales/KPIs, lead clienteling/CRM, and roll out SOPs to ensure consistent operations across stores.

You will oversee in-store experiences, inventory and omnichannel fulfillment, and assist with budgeting, staffing, and real estate for new openings and relocations. Regular travel to stores and LA corporate office is expected.