Store Manager

KYNAH; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury fashion brand in Los Angeles is seeking a results-driven Store Manager to oversee retail operations and lead a team. The ideal candidate will have proven experience in luxury retail, strong leadership skills, and the ability to deliver a high-touch, personalized client experience. Responsibilities include managing store sales targets, team development, and ensuring operational efficiency. The position requires weekend availability and strong communication skills, offering a chance to work in a dynamic and fast-paced environment.

Qualifications

• Proven experience as a Store Manager or Retail Manager in a luxury environment.
• Experience in managing sales teams and achieving goals.
• Ability to operate in a fast-moving retail environment.

Responsibilities

• Lead and manage all aspects of retail operations.
• Drive store sales targets at individual and team levels.
• Ensure high-quality client experiences.

Skills

Ownership mindset

In-person sales strategies

Time management

Strong communication

Attention to detail

Multitasking

Tools

Shopify

Asana

Gladly

Excel

Job description

About Us

KYNAH is a brand offering a curated collection of luxury South Asian fashion designed to empower the next generation of modern South Asian-American women. Focused on blending tradition with modernity, KYNAH celebrates cultural heritage through innovative and refined designs. The brand is committed to exceptional quality and a personalized shopping experience that fosters confidence and self-expression.

The Role

We are seeking a results-driven Store Manager to lead and manage all aspects of retail operations. This is a hands‑on leadership role requiring strong ownership, commercial awareness, and the ability to consistently deliver measurable outcomes.

The ideal candidate is highly responsive, solution-oriented, and able to make clear, confident decisions in a fast-moving environment while maintaining an exceptional client experience.

Key Responsibilities

Sales & Client Experience

• Own and drive store sales targets at both an individual and team level
• Lead the team in achieving and exceeding revenue goals
• Apply strong in-person sales strategies to improve conversion and client engagement
• Deliver a high-touch, personalized client experience aligned with luxury standards
• Manage client relationships and ensure a seamless end-to-end experience

Store Operations

• Oversee end-to-end store operations with strong attention to detail
• Manage client appointment scheduling, coordination, and follow-ups to ensure a seamless experience
• Maintain strong cross-functional communication with Customer Service, Production, and Management teams to ensure alignment on orders, timelines, and client needs
• Own weekly store staff scheduling and ensure consistent store coverage at all times
• Proactively manage call-offs by arranging coverage and stepping in as needed to avoid disruption to client experience
• Serve as the on-call point of contact for staffing coverage and store-related needs
• Ensure inventory accuracy, shipment coordination, and operational efficiency
• Maintain a consistently high standard of store presentation and readiness
• Identify and resolve operational issues in a timely and effective manner

Team Management & Leadership

• Lead full-cycle hiring for store roles, including sourcing, interviewing, and onboarding
• Train, coach, and develop team members to ensure high performance and consistency
• Manage, coach, and develop a team including at least 4 direct reports
• Set clear sales targets and performance expectations
• Monitor performance, attendance, and productivity
• Drive accountability and a performance-focused team culture
• Ensure proper staffing coverage and smooth daily operations

Execution & Productivity

• Manage multiple priorities with strong time management and attention to detail
• Ensure consistent execution with no operational backlog
• Take initiative and follow through on all responsibilities

Communication & Reporting

• Serve as the primary point of contact for store operations
• Maintain clear and timely communication with internal teams
• Provide regular updates on sales performance, operations, and client insights

What we are looking for

• Proven experience as a Store Manager or Retail Manager in a luxury or high-touch environment
• Strong ownership mindset with a results-driven approach
• Experience managing and achieving both individual and team sales goals
• Strong understanding of in‑person sales strategies and client conversion
• Experience hiring, training, and developing retail teams
• Ability to operate effectively in a fast-moving environment
• Excellent time management, organization, and multitasking skills
• High attention to detail and strong execution capabilities
• Leadership experience managing a team, including at least 4 direct reports
• Strong verbal and written communication skills

Technical Skills

• Proficiency in Shopify, Asana, Gladly, or similar CRM and retail tools
• Advanced Excel skills with the ability to manage and analyze data
• Strong PC proficiency and ability to work across multiple systems

Schedule

• Full-time
• This position requires weekend availability and will serve as the on-call point of contact for store operations as needed

Success in this Role

• Consistent achievement of sales targets
• Well-managed store operations with no backlog
• Strong team performance and accountability
• High client satisfaction and retention
• Clear ownership and measurable results