Manager Retail Operations & Store Leadership

Simkhai; West Hollywood (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision

Clothing allowance

Employee discount (50%)

Job summary

SIMKHAI is seeking a hands-on Manager of Retail Operations to partner with our Sr. Director and bridge the corporate office with store teams. You will track sales/KPIs, lead clienteling/CRM, and roll out SOPs to ensure consistent operations across stores.

You will oversee in-store experiences, inventory and omnichannel fulfillment, and assist with budgeting, staffing, and real estate for new openings and relocations. Regular travel to stores and LA corporate office is expected.

Qualifications

• 5–7+ years in retail, luxury or fashion, multi-store or single-store experience.
• Strong knowledge of store operations, inventory, clienteling/CRM, KPIs and budgets.
• Proficient in Microsoft Excel and able to manage projects with clear communication.

Responsibilities

• Track store sales, KPIs, and performance goals; manage weekly recaps and flash reporting.
• Lead day-to-day clienteling and CRM execution; ensure store teams meet engagement standards.
• Maintain and roll out SOPs, Retail Operations Manual, and tools for consistency.
• Oversee in-store experience, events, maintenance, supplies, and brand standards.
• Support inventory accuracy and omnichannel fulfillment; partner with Buying & Planning.
• Track store expenses vs. budget and assist budgeting/forecasting.
• Monitor staffing; support recruiting, onboarding, and training.
• Assist with real estate exploration; manage timelines and budgets for new openings and relocations.

Skills

Retail operations

Project management

Communication

Collaboration

Travel readiness

Store operations

Tools

Microsoft Excel

CRM systems

Job description

SIMKHAI is searching for a hands-on, highly organized Manager of Retail Operations to partner with our Sr. Director of Retail Operations and serve as the key link between our corporate office and store teams.

Key Responsibilities

• Track store sales, KPIs, and performance goals, and manage weekly recaps and flash reporting.
• Lead day-to-day clienteling and CRM execution, holding store teams accountable to client engagement standards.
• Maintain and roll out SOPs, the Retail Operations Manual, and retail tools to keep operations consistent across stores.
• Oversee the in-store experience, including events, maintenance, supplies, and brand standards.
• Support inventory accuracy and omnichannel fulfillment (BOPIS, ship-from-store, transfers), partnering with Buying & Planning.
• Track store expenses against budget and support budgeting and forecasting.
• Monitor staffing and scheduling, and support recruiting, onboarding, and training.
• Assist with real estate exploration, oversee timelines and budgets for New Store Openings, and drive operational readiness (including recruitment) for new store openings, pop-ups, and relocations.

Qualifications

• Must have a minimum of 5–7+ years of retail experience, ideally in contemporary, luxury, or fashion, including 2+ years in a multi-store or single store environment
• Must have demonstrated strong knowledge of store operations, inventory, clienteling/CRM, retail KPIs, and budgets.
• Must be proficient in Microsoft Excel
• Must be highly organized and detail-oriented, with strong project management and communication skills.
• Must be a proactive, hands-on collaborator comfortable working between corporate and store teams.
• Must be able to travel on a regular basis to SIMKHAI stores, events, and new openings, with the rest of time based at our Los Angeles corporate office.

In accordance with applicable pay transparency requirements, the anticipated base salary range for this position is $80,000-$115,00 annually. Actual compensation will be determined based on job-related factors, including experience, qualifications, skills, internal equity, and business needs.

We offer a competitive benefits package including medical, dental, vision, FSA, 401(k) and PTO Additionally, we offer a generous clothing allowance and 50% employee discount off retail.

About Us

SIMKHAI is a luxury American fashion house where modern sensuality meets timeless luxury. Founded in 2010 by designer Jonathan Simkhai, SIMKHAI redefines the contemporary wardrobe, transforming essentials into statements through innovative techniques and enduring design.

In the SIMKHAI studio, Jonathan and the design team bring creative visions to life with precision and artistry. Each collection is designed for celebr ating life’s defining moments and elevating the everyday. enduring design. As SIMKHAI continues to evolve, its dedication to craftsmanship and innovation remains unwavering, ensuring every piece reflects the brand's modern spirit and timeless appeal.