Luxury Retail General Manager - Lead Brand Experience

SMCP; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Seasonal clothing allowance

Cell phone contribution

Health, dental, life, and disability C

401(k) with immediate vesting

Paid time off

Paid parental leave

Pet benefits

Monthly and Seasonal Bonus Incentive P

Employee Assistance Program (EAP)

MAVEN Family Planning

Job summary

SMCP in New York's SoHo is seeking a Retail General Manager for Maje at 114 Spring Street. You will lead a high-performing team, drive sales KPIs, ensure seamless store operations, and align initiatives with corporate partners.

The role demands 2–3+ years in luxury retail management, a strong client relationship focus, and flexible availability including evenings and weekends. Enjoy a generous NYC compensation range and extensive benefits while delivering Parisian-chic service and a personalized

Qualifications

• 2-3+ years of supervisory experience, preferably in luxury retail management.
• Prior merchandising experience.
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-making with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high-performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed.
• Achieves staff turnover goals.
• Highly organized, adaptable, and solutions-oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
• Drive KPIs including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
• Leverage corporate resources and implement initiatives, aligning store strategies with headquarters.

Skills

Leadership

Coaching

People development

Client relationships

Sales goals

Job description

SMCP in New York's SoHo is seeking a Retail General Manager for Maje at 114 Spring Street. You will lead a high-performing team, drive sales KPIs, ensure seamless store operations, and align initiatives with corporate partners.

The role demands 2–3+ years in luxury retail management, a strong client relationship focus, and flexible availability including evenings and weekends. Enjoy a generous NYC compensation range and extensive benefits while delivering Parisian-chic service and a personalized