Retail General Manager, Maje, Spring Street

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Shopping discount

Wardrobe allowance

Cell phone contribution

Health insurance

401(k)

Job summary

SMCP—home to Sandro, Maje, and Claudie Pierlot—seeks a General Manager for the North America flagship in NYC. You will lead a high-performing team, drive clienteling excellence, and own store strategy from people to product and planet.

You will recruit, mentor, and develop staff, orchestrate sales performance, and ensure operational excellence while partnering with corporate to execute programs and initiatives. A dynamic, luxury retail mindset is essential.

Qualifications

• 2-3+ years of supervisory experience in luxury retail.
• Experience in a commission environment is a plus.
• Merchandising experience is desirable.

Responsibilities

• Lead with vision to foster a high-performing team culture and drive engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, enabling growth within the organization.
• Act as brand ambassador, delivering exceptional customer service and styling experiences reflecting the brand.
• Drive KPIs such as sales targets, conversion, UPT, AOV, appointment sales and inventory control.
• Oversee seamless front and back-of-house operations and ensure compliance with standards.
• Collaborate with corporate partners to align store strategies with headquarters.

Skills

Leadership

People development

Clienteling

Sales strategy

Coaching

Operational excellence

Hiring/recruiting

Communication

Job description

Job: General Manager, Maje North America Flagship

114 Spring Street, SOHO, NYC

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high‑fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

SMCP – Sandro, Maje, Claudie Pierlot

Why SMCP

SMCP is more than just a fashion house— it’s a forward‑thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a General Manager, you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client‑centric environment. With a people‑first approach, you’ll develop a strong business strategy that touches on People, Product and Planet—guiding your team to success through empathy, empowerment and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.

In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long‑term client relationships, and ensuring seamless store operations. From talent recruitment and development to high‑level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.

What You’ll Do

Leadership & Team Development

• Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported and motivated to grow within the organization.

Customer Experience & Brand Representation

• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in‑store experience and drive customer loyalty.

Sales Performance & Goal Achievement

• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.

Operational Excellence & Efficiency

• Ensure seamless operations across both front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.

Business Strategy & Corporate Collaboration

• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Who You Are

• 2‑3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus
• Prior merchandising experience
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high‑touch, personalized shopping experience.
• Results‑driven and strategic in decision‑making, with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high‑performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed
• Achieves staff turnover goals
• Highly organized, adaptable, and solutions‑oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Join a Career That Fits Your Life

Your talent and dedication are rewarded with a 50% shopping discount, a seasonal wardrobe offering and a seasonal clothing allowance, so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution, keeping you connected and equipped for success.

We know that security and well‑being matter. That’s why we provide comprehensive health, dental, life, and disability coverage, an employer‑matched 401(k) with immediate 100% vesting, and paid time off—including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalised guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people‑first culture, you’ll find a career that’s as rewarding as it is inspiring.

Nyc Compensation Range $95,000—$105,000 USD