SoHo Luxury Retail Team Lead

SMCP; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Discount

Wardrobe

Cell phone allowance

Health plan

401(k)

Paid time off

Parental leave

Pet benefits

EAP

MAVEN Family Planning

Job summary

SMCP in New York City (SoHo) is seeking a Retail Store Leader to supervise the team, manage daily store operations, and deliver exceptional customer service across Sandro and Maje brands. You will cultivate client relationships, drive sales, and uphold brand standards in a dynamic luxury environment.

The role requires at least 1 year in retail or customer service, with supervisory experience preferred, and a passion for fashion trends.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing luxury retail service and staying on top of fashion trends.
• Excellent communication, friendly, persuasive demeanor with clients.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.

Skills

Retail experience

Supervisory experience

Customer service

Fashion knowledge

Job description

SMCP in New York City (SoHo) is seeking a Retail Store Leader to supervise the team, manage daily store operations, and deliver exceptional customer service across Sandro and Maje brands. You will cultivate client relationships, drive sales, and uphold brand standards in a dynamic luxury environment.

The role requires at least 1 year in retail or customer service, with supervisory experience preferred, and a passion for fashion trends.