Lead a High-Touch Luxury Boutique as General Manager

SMCP NORTH AMERICA (US, CANADA); Central Valley (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Seasonal clothing allowance

Cell phone contribution

Health, dental, life, disability cover

Job summary

SMCP is seeking a Retail General Manager for Maje at Woodbury Commons in Central Valley, NY. You’ll lead a boutique with a client‑centric, luxury retail mindset, driving sales, people development, and brand integrity.

Compensation includes base salary plus monthly and seasonal bonus programs. The NYC compensation range is $90,000–$100,000 USD, with a wardrobe and allowance package to support the seasonal collections.

Qualifications

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus
• Prior merchandising experience
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high‑touch, personalized shopping experience.
• Results‑driven and strategic in decision‑making, with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high‑performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed
• Achieves staff turnover goals
• Highly organized, adaptable, and solutions‑oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Responsibilities

• Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in‑store experience and drive customer loyalty.
• Drive KPIs including commercial target, conversion rates, UPT, average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
• Ensure seamless operations across front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
• Leverage resources provided by corporate partners, serving as a liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the store’s needs while driving performance.

Skills

Leadership

Client relationships

Coaching

Team development

Strategic decision‑making

Recruitment

Store operations

Communication

Organization

Flexibility

Job description

SMCP is seeking a Retail General Manager for Maje at Woodbury Commons in Central Valley, NY. You’ll lead a boutique with a client‑centric, luxury retail mindset, driving sales, people development, and brand integrity.

Compensation includes base salary plus monthly and seasonal bonus programs. The NYC compensation range is $90,000–$100,000 USD, with a wardrobe and allowance package to support the seasonal collections.