Luxury Retail General Manager — Drive Sales & Client Experience

Fourth Floor; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Fourth Floor in New York City is seeking a General Manager to lead a luxury women’s apparel store and elevate the client experience. You will drive sales, mentor a high-performing team, and build a robust client book while coordinating cross-functionally with Buying, Planning, Ecommerce, Marketing, and Operations.

The role emphasizes omnichannel operations, in-store excellence, and local community partnerships to grow traffic and client engagement in a luxury retail setting.

Qualifications

• 8-10+ years of retail management experience.
• Proven experience driving store sales, traffic, conversion, AOV, and UPT.
• Strong clienteling experience with a personal client book.
• Experience developing community partnerships, events, and local initiatives.
• Omnichannel operations knowledge including ship-from-store.
• Bachelor's degree preferred.

Responsibilities

• Oversee daily store performance and drive key sales metrics.
• Develop and execute strategies to drive sales, client engagement, and overall store performance.
• Build and maintain a strong clienteling program through appointments, outreach, and personalized service.
• Develop local marketing, community outreach, and event initiatives to drive store traffic and build the client base.
• Partner cross-functionally with Buying, Planning, Ecommerce, Marketing, and Operations teams.
• Oversee inventory management, replenishment, transfers, receiving, returns, and other omnichannel operations.
• Establish and maintain operational procedures and ensure the store consistently meets company standards.
• Manage store facilities, vendors, and day-to-day operational needs.
• Recruit, train, develop, and retain a high-performing team.
• Set clear expectations and KPIs while coaching and developing employees.
• Foster a positive, inclusive, and customer-focused store environment.
• Identify opportunities to improve processes, productivity, and the overall customer experience.

Skills

Retail management

Sales metrics

Clienteling

Omnichannel operations

Shopify POS

Google Workspace

Leadership

Communication

Education

Bachelor's degree

Tools

Google Workspace

Job description

Fourth Floor in New York City is seeking a General Manager to lead a luxury women’s apparel store and elevate the client experience. You will drive sales, mentor a high-performing team, and build a robust client book while coordinating cross-functionally with Buying, Planning, Ecommerce, Marketing, and Operations.

The role emphasizes omnichannel operations, in-store excellence, and local community partnerships to grow traffic and client engagement in a luxury retail setting.