Luxury Retail Floor Supervisor & VIP Clienteling Leader

FashionUnited; Deer Park (NY); On-site; USD 23,419 - 37,195; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Deer Park, NY is seeking a Supervisor to support store leadership by fostering a customer-first, high-energy sales floor. You will drive productivity and profitability through team coaching, goal setting, client development, and adherence to brand standards.

You will model service behaviors, lead by example on the floor, and elevate selling and operational excellence. Strong English skills, luxury retail experience, and flexibility to work weekends are preferred.

Qualifications

• 2+ years of experience in retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors; set the tone on the sales floor, lead by example, and elevate service and selling behaviors.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Communication skills

Attention to detail

Multi-tasking

Retail management experience

Sales analytics

Social media literacy

Omni-channel selling

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York in Deer Park, NY is seeking a Supervisor to support store leadership by fostering a customer-first, high-energy sales floor. You will drive productivity and profitability through team coaching, goal setting, client development, and adherence to brand standards.

You will model service behaviors, lead by example on the floor, and elevate selling and operational excellence. Strong English skills, luxury retail experience, and flexibility to work weekends are preferred.