Luxury Retail Concierge — Upscale Guest Experience

Hidden Talent; Louisville (KY); On-site; USD 25,000 - 32,000; Part time

Job summary

Davis Jewelers seeks a polished Hospitality Concierge to support their upscale, destination jewelry showroom in Louisville. The role focuses on delivering remarkable customer care in a refined retail environment and coordinating with the sales team for client appointments and VIP experiences.

The ideal candidate will have luxury service experience, exceptional interpersonal skills, and the ability to maintain a pristine showroom while assisting guests and leadership.

Qualifications

• Experience in hospitality, concierge services, or high-touch customer service; luxury background preferred.
• Excellent interpersonal communication and the ability to engage with high-profile clients.
• Genuine passion for luxury service and elevating guest experiences.
• Ability to stay composed, organized, and proactive in a busy retail setting.
• Strong attention to detail and multitasking in a fast-paced environment.
• Availability to work Saturdays, holidays, and peak seasons as needed.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring an elevated experience from entry.
• Engage customers in thoughtful conversation while sales associates prepare to assist them.
• Share information about jewelry collections, store events, and general policies.
• Maintain a pristine, inviting showroom and VIP spaces.
• Partner with sales team to support client appointments, special orders, and personalized needs.
• Serve as a connection point between guests and leadership to ensure satisfaction.
• Address questions, requests, and concerns with a positive, solutions-focused attitude.
• Support scheduling appointments and coordinating deliveries.

Skills

Hospitality

Customer service

Interpersonal communication

Luxury service

Attention to detail

Job description

Davis Jewelers seeks a polished Hospitality Concierge to support their upscale, destination jewelry showroom in Louisville. The role focuses on delivering remarkable customer care in a refined retail environment and coordinating with the sales team for client appointments and VIP experiences.

The ideal candidate will have luxury service experience, exceptional interpersonal skills, and the ability to maintain a pristine showroom while assisting guests and leadership.